The Communication Hub is where remote owners and on-the-ground partners actually talk. Photo updates from the contractor land in a timeline you can scroll. Conversations stay attached to the work item they're about, so a question about the kitchen tile doesn't bury a question about the boiler. Decisions get logged with a timestamp, an author, and the photo that prompted them — no more "wait, didn't we already agree to that?" three weeks later.
Everything that matters is searchable. Every photo is geolocated to the room it was taken in. Every contractor reply is timestamped and attributed. When you come back from a trip and want to know what happened in the last ten days, you scroll the timeline — not your inbox.
Multi-language: contractors can write in French, you read in English. Translations are inline, so nothing gets lost and nothing requires a separate tool. Inviting a contractor, an inspector, or a concierge is one link — they don't need to install anything.
Not for: contractor-side business management — if you're running a contracting firm and need to track your jobs, payroll, and subs, use Buildertrend, JobTread, or CoConstruct. Not for general team chat — Perch isn't trying to replace Slack or WhatsApp for your day-to-day life, only for the conversations attached to a specific property. Not for live video calls — if you need to be on a video walkthrough with the contractor, schedule it in your usual tool; Perch captures the photo evidence after.